Wainhouse Research

Mobile Unified Communications

Mobile Workforce Communications Choices for CXOs and Managers

This report describes solutions aimed at integrating mobile devices within a larger unified communications strategy. We review mobile unified communications offerings from 28 providers including PBX manufacturers, mobile operators, wireless networking companies, software vendors, and new companies offering enterprise mobility servers and carrier fixed-mobile convergence infrastructure. For each solution we describe the value proposition and show how it works. We outline how these solutions provide key capabilities including single number reach, a single voice mailbox, corporate directory access from mobile devices, transitioning between cellular and fixed line or Wi-Fi voice, and integration with the desktop and the enterprise PBX. The report concludes with a matrix comparing the solutions covered.